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Feit out as CEO at ValleyCare Health System

Original post made on Feb 6, 2014

Marcy Feit, ValleyCare Health System's president and chief executive officer since 1997, quit her post suddenly Tuesday, it was announced today.

Read the full story here Web Link posted Thursday, February 6, 2014, 10:51 AM

Comments (29)

Posted by Mindy Williams
a resident of another community
on Feb 6, 2014 at 6:43 pm

(Post removed by Pleasanton Weekly Online staff.)

Posted by resident
a resident of Country Fair
on Feb 7, 2014 at 4:56 am

She was ousted. She has run ValleyCare into the ground and the hospital is broke. Congrats to the board. This is great news for the Tri Valley

Posted by Bat Guano
a resident of Another Pleasanton neighborhood
on Feb 7, 2014 at 8:50 am

The decline of ValleyCare has been apparent, competitors and moving in, and they seem to be losing doctors. Hopefully the Board will focus on hiring a new CEO that is more interested in the well-being of ValleyCare, rather than lining their own pockets. The latter seems to be a focus of many hospital administrators these days. From what one sees in the media, the CEO of Washington Hospital in Fremont seems to a prominent example of gross over-compensation and self-interest.

Posted by Scott Walsh
a resident of Pleasanton Valley
on Feb 7, 2014 at 10:50 am

Medical field is an ever fluid environment. With competition moving in from the more proven and long established programs like John Muir and San Ramon Regional, ValleyCare will continue to struggle. It willl be interesting who will replace Marcy. Will it be a political pick or someone on the cutting edge of Hospital Management. I would like to entertain the idea of investigating the merits of a merger of these hospitals into one system. Could it be a Win-Win for everyone involved, but mostly for the patients?

Posted by Health care worker
a resident of Mohr Park
on Feb 7, 2014 at 11:42 am

This is great news! She was really hard to work with. Valley Care needs some serious help and fast.

Posted by Nurse at Valley
a resident of Pheasant Ridge
on Feb 7, 2014 at 1:07 pm

Mrs Feit divided the medical staff, and created a foundation that will have huge losses. It is great that she is gone, but we need to rid the system of her other nurse croneys. The foundation needs overhall, and Dr Santos and Dr Yee need to also leave. We need a strong CEO in place, and hopefully the Hospital can develop a partnership with an outside entity. If the hospital is just taken over by Sutter or the like, our community services will be "centralized" to other locations, and local services would go.

In the last few years PAMF has opened a large office, Kaiser has purchased land in Dublin, and now John Muir/San Ramon has just purchased a 92,000 sqft medical office building. The value and usefullness of ValleyCare has significantly diminshed under Mrs Feit.

Thank you Board of Governors for removing her. Hopefully it is not too litte, too late.

Posted by Oldman
a resident of Danville
on Feb 7, 2014 at 5:58 pm

Marcy may have been instrumental in the early days of Valley Care, but has unfortunately
Developed a pompous attitude that managed through fear and intimidation.
Her board was hand picked and were just puppets to her every wish.
She has wasted much needed funds on travel and junkets for herself and
chosen staff. Valley will not survive unless it can affiliate with UCSF or Stanford
That have the deep pockets and fund raising abilities to survive in the new
Obama Care era!

Posted by Long term valleycare affiliate
a resident of Vineyard Avenue
on Feb 8, 2014 at 10:11 am

Health care is changing drastically in local, regional and national levels and Board of directors of valleycare has been trying to evolve with the changes but has been "heavily-handled, handpicked and manipulated" by CEO Marcy Feit over last decades. It is now financially non-sustainable state independently and on the edge of outside financial help/affiliation to continue to survive.

Following are facts to be discovered by interviewing with Board of directors, employees of valleycare, different long-experienced independent and hospital owned physicians serving the area longer than Mrs Feit's era of CEO since 1997. Perhaps the sequel or Part 2 of above article ?
(1) Financial state of Valleycare hospital before forming valleycare foundation medical group (i.e buying physicians as employees) and current financial state. Financial sustainability of Valleycare Hospital and ValleyCare foundation medical group now.
(2) Actual rather than perceived impact of Valleycare foundation Medical Group on employees and hospital outpatient services which led to current financial state. It divided physicians into hospital-owned employee physicians and independent physicians who were treated very unfairly and discriminatively. It invited and helped growing of more competitions such as San Ramon/John Muir and Palo Alto and Kaiser. Many physicians left valleycare to work for PAMF/Sutter and referred outpatient services to San Ramon/Muir owned facility such as Pleasanton Imaging, and others such as Norcal and Quest Diagnostics etc.
(3) HOW AND WHY board of directors allowed and rewarded Marcy Feit, CEO with more than market compensations over years (compared to similar-sized hospitals) while hospital financial situation is in jeopardy? SEE ATTACHED FROM 2011 ARTICLE FROM CONTRA COSTA TIMES
Web Link
(4) What is the "ACTUAL REASON" for letting go Marcy Feit, who has been in the organization for about 42 years and was CEO the past 17? Just a short memo from the board to approximately 1,400 corporate members of the private nonprofit health system, members who have each donated $1,000 or more to the nonprofit? DON'T WE ALL DESERVED TO KNOW MORE Mr John Sensiba, chairman of board?

Posted by concerned
a resident of Castlewood
on Feb 8, 2014 at 10:33 am

Marcy Feit and Nancy Farber have used the same identical playbook. Both have historically been bullies who rule by fear, intimidation, and vindictiveness. They have puppet boards whom they control and are only interested in consolidating and maintaining their power rather than fulfilling their mission as community hospitals. The president of Fremont Bank sits on the board for Washington Hospital and Washington Hospital does $500 million of business each year with Fremont Bank. How can that not be a conflict of interest?!?!? Both have set up foundations whereby they control some of the physicians in the community and punish physicians that do not come under their imperial reign by attempting to drive them out of business. It is poetic justice that it is Valley Care that is now struggling financially. It is just a matter of time before the board of Washington Hospital realizes that they too must make a change rather than just be puppets of Nancy Farber and her her archaic and draconian management style. Not sure if anyone read the article a few weeks back where she was submitting her charitable contributions for reimbursement by the hospital and the cowardly board just rubber stamped it. How Slimy!!

Posted by Scott
a resident of Apperson Ridge
on Feb 8, 2014 at 12:05 pm

Ken Jensen, Vern brown , dee Antonio, Cindy Noonan and ken jensens little boy vp should be the next to go. They are the left overs and should take as much responsibility for the hospital failing. Time to bring a new staff to a once premier hospital if they don't decide to sell.

Posted by Concerned
a resident of Castlewood
on Feb 8, 2014 at 12:23 pm

I am sadden by reading the postings here on this site. No matter what people feel about someone and their ways, why do you feel the need to be so mean and heartless. Sure you may not agree with how Valleycare was run but do you have to be a bully and post these mean things about someone. I have been a patient at Valleycare and my children were born there and many of my friends go there for their healthcare. I can truly say the care is exceptional. Our needs were met and if I must say they exceed anticipating our needs. There are things about every hospital that are should I say not up to our standards but I know for a fact that Valleycare has everyone's best interest in mind. If Mrs. Feits was such a hard person to work with and for and has been running Valleycare in the ground, then shame on the board that kept her for so long. After all this is America we live in, they could have found just cause to let her go. Really people lets put the blame where it belongs, board members need to take a long look in the mirror and ask themselves why have they allowed this to happen. I am sure. Mrs. Feits did not hold a gun to their heads for all these years. All of this bothers me and if Valleycare is sold to some big organization like Kaiser or Sutter beware if you think things were bad before it will be much worse when they get ahold of Valleycare. When a for profit organization gets control of a hospital, it's never good because the bottom line is always about the money. If you have been a patient and felt it took a long time for your nurse too get to your needs , wait until one of these organizations take control, you may never see your nurse due to so many cutbacks. I have had a family member at kaiser and I have been a patient at Eden and it was hard to even get someone to answer the call light much less come to your room. Beware of what you are hoping for, you may find yourself in a worse situation. People become Doctors and Nurses to help people not to have to worry if I help the patient then I may be doing something that may not be approved of by our leaders because of cost. While I am well aware that hospitals have to have money to function they also have to look at why they are there and that is to help the sick get better.

Posted by Cholo
a resident of Livermore
on Feb 8, 2014 at 12:41 pm

I've been fortunate with Kaiser. Having accessed medical services I have always been treated respectfully and my medical problems addressed appropriately.

I have also undergone surgery and feel well after several years/follow-up.

At this time I have no complaints re: delivery of services. Cost = reasonable.
Quality of care = 5 stars! yup...I'm quite satisfied with Kaiser.

Posted by Sarah
a resident of Avignon
on Feb 8, 2014 at 1:15 pm

(Comment removed by Pleasanton Weekly Online staff for containing unverified or personal information.)

Posted by Resident
a resident of Happy Valley
on Feb 8, 2014 at 3:21 pm

Marcy refused to get along with anyone and ran ValleyCare into the ground It is bankrupt. She refused to cut her own salary, yet slashed the salary of her employees. The foundation loses millions of dollars per year. She needed to go. Affiliations with Stanford, Children's Hospital, etc have all failed because of her autocratic style. The tri-valley is better off without her.

Posted by citizen
a resident of Danville
on Feb 8, 2014 at 4:43 pm

(Comment removed by Pleasanton Weekly Online staff for containing unverified or personal information.)

Posted by In the know
a resident of Another Pleasanton neighborhood
on Feb 8, 2014 at 11:29 pm

Mrs. Feit gave her heart & soul to valley are for the past 40 years. The current board may be volunteers but their personal perks have drained the balance sheet. Ritz Carlton knows them all by first name. Paid for by Valley Care. Ken Jenson who has been playing cat and mouse with the numbers is running out of tricks. A rag tag group of local Rotary members are not really qualified to assemble and call themselves aboard. The new affordable care act is putting stress on every healthcare system in the country. Good job Obama !

Posted by Valley care fan
a resident of Amador Estates
on Feb 9, 2014 at 8:07 am

Read the bylaws, the CEO had No say in the appointment of board members. They vote each other in, which is a problem in it self. Myself, my kids and my grand kids were all born at Valley Care. Always very happy with the service.
Marcy was a known workaholic that finally had enough. Do your own background check on the board members. You will see that they know nothing about healthcare. The words from the chairman above say it all. "Adapt to a new healthcare environment" that simply means that most that you see in the waiting room don,t speak English and will be waiting for their free healthcare.

Posted by Terry Givens
a resident of Livermore
on Feb 9, 2014 at 9:15 am

Seems like everybody already knows the real reason for Marci's departure when in fact the facts have not been released. It is sad that people will post all these negative things about Marci and hide behind a nickname. If you feel so strong about your feelings why not put your name to it. People feel they can post vile comments and hide behind a user name. Get a backbone and put your name to your comments both negative and positive.

As for comments about Marci being mean and unfriendly the Board of Directors did not hire her to be your best friend. If you want a best friend buy a puppy and hang a pork chop around your neck. Marci's job is to run a hospital and get the best out of every employe. Unless you have ever been in a position like hers how dare you criticize her without the knowledge and experience of having been in her position. Wait until the facts are known before you condem someone.

Who in their right mind would want a job such as hers? Dealing with doctors, insurance companies, the media, the ever changing needs of the community and both state and federal laws. And unless you know the true facts withhold your unsubstantiated comments. Keep in mind with social media the way it is one day it could be your name or family being dished upon.

Marci has spent forty two years of her life to ValleyCare and a decision by a board of directors to let her go should not tarnish a hugely successful career I for one have spent a great deal of time in ValleyCare and have never felt I was being provided anything but superior service. Thus I feel her leadership has filtered down through the ranks.

Thus, I wish to thank Marci for her years of dedication to ValleyCare and EVERY person in the valley. Whatever the reasons for her release is between her and the board.

Thank you Marci for all you have done

Posted by Health care affiliate
a resident of Another Pleasanton neighborhood
on Feb 9, 2014 at 9:26 am

If Valleycare wants to get back on its feet, it needs to establish competitive prices in the healthcare market. For instance, an outpatient MRI at ValleyCare will bill the insurance over $3,000 compared to NorCal Imaging's $1700. In the past, ValleyCare has refused to lower their outpatient service rates and guess what? Patients take their business elsewhere. Why should they pay double? ValleyCare's current business model is not going to survive. There is a new Sheriff in town, a few new sheriffs in town and it's time to change your ways, ValleyCare.

Posted by concern citizen
a resident of Another Pleasanton neighborhood
on Feb 9, 2014 at 11:14 am

It sadens me to read some of this comments.
how easily some forget great services provided by valet care to residents in and around this area.
health care is going through changes. However its us citizens whom can affect the outcome of this changes.
yes. Marcy needed to go. Its not that she will be hurting for money. Lets not also forget she was pass the age of retirement anyway.
however sk not forget about others who have been working so hard for years to provide excellent services to residents and patients in this area.
have any one making comments about an overhawl of the system and replacing it with keiser and other organizatikns thought about human impact of it.
How many hardworking and patienate employees will loose their job and their livelyhood. Also hoe about economic effect of such event on pleasantln and livermore.
How about putting all our energies together and saving valeycare with some much positive changes needed without taking away their great services. How about that??

Posted by Dr R.V.Rao
a resident of Livermore
on Feb 9, 2014 at 8:03 pm

The model pursued by Ms Feit which was approved by board of directors of adopting foundation model of employing numerous physicians was not financially sustainable in a long term for a small community hospital.I believe this was probably cause of change of CEO. Foundation model created splits in the medical community , effected hospital revenue and became attraction to low productive physicians.
It has become a really a difficult task for a CEO of small hospital to compete against big corporate hospitals in present healthcare environment.
As medical staff member of last 30 years I have to admire Ms Feit despite some drawbacks. She has worked her way up from nurse to CEO despite being a women and belonging to a minority group. During the course of 30 years I have found her to be compassionate and caring person. She probably will not miss the aggravation which the present job brought to her .
Best of luck to her

Posted by RN
a resident of Livermore
on Feb 10, 2014 at 9:23 am

I have worked under Mr. Feit for a number of years. Never have I met a more passionate nurse in upholding quality of patient care. She was not intimidated by anyone if it meant the patients received the best. She was like a tiger Mom protecting her cubs. If an employee supported the highest standard of patient care, treated patients, families, and co-workers with care & respect, supported the management team and dressed & acted like a professional (not like a left-over Halloween costume)you did fine at ValleyCare. She was the ultimate professional, expected professionalism and would not tolerate less.
It is too bad that the finance services from registration to billing to collections never supported this high level of performance. If anything has driven Valley into a crisis, it is their inability to register, bill & collect correctly. Then to have this terrible performance lied about & covered up by that same service. If the Board wanted to "fix Valley", it should have started in Finance.
Valley was run by one CEO who played a wonderful game of golf & another interim who treated patient care as bags of sugar on a production line.
Was she perfect, no, but if you think ValleyCare has been driven into the ground since she's been CEO, just wait & see what happens now.

Posted by Bat Guano
a resident of Another Pleasanton neighborhood
on Feb 10, 2014 at 9:44 am

Health Care Affiliate has a point about the pricing of services, but it is not just ValleyCare, but all the hospitals in the region. I recently had to have a medical procedure done. ValleyCare's fee was $10,000, typical of what hospitals in the area charge for that procedure. My insurance company balked, and I had the service done, by a ValleyCare affiliated physician, at an outpatient surgery center in Pleasanton for $1500, and the care and service was great. What would the other $8500 gone for -- paying for medical care for illegals, waste, feeding the government beast, administrator salaries???

Posted by Community Member
a resident of another community
on Feb 10, 2014 at 1:57 pm

Let's face it: Marcy Feit began her legacy with ValleyCare over 42 years ago. It's my understanding that she paved the pavement and brought the organization to where is now....

It was my hope that she would have bowed out gracefully and allowed her legacy to continue on to great things. Ms. Feit could have avoided all the negative publicity and could have influenced her name from being smeared.

Instead, the perception of Ms. Feit allowed her selfish desires, pride, greed and need to rule by intimidation to get the best of her. Ms. Feit's business savvy became entangled with the power she held and unfortunately, blinded her. Ms. Feit's downfall began with misusing and misappropriating funding for the hospital with outdated, old-school fundamentals.

It was also the perception of many that Ms. Feit's first mistake was thinking she could run a hospital from South Carolina. Secondly, Ms. Feit's influences were overtly pervasive, in which, allowed for hand picked board members. These board members trusted and believed in her, all the while, she hid financial truths. Let the corporate members do their job by allowing them to inject board members the right way.

Also, as a side note....Although it is believed that board members are voluntarily contributed their time, the Chair, and other such members ARE being compensated. (Checked the tax doc 990 public record)

It is hard to feel sorry for Ms. Feit, and have compassion, as it is has been stated in above comment, "doctors, insurance companies, the media, the ever changing needs of the community and both state and federal laws." Isn't it fair to assume all those attributes a part of being the CEO?

As it is publicly known, Ms. Feit was paid thousands (sometimes millions) of dollars to accommodate her everyday headache as the CEO. It was reported by Contra Costa Times on 10/10/2011 "At ValleyCare, Feit received a $1.1 million retirement payment in 2007-08 when she turned 65, bringing her total compensation for that year to $2.05 million."

It is definitely time for some new blood to infiltrate the health system and bring about a much needed change. Get rid of the old vibe and start building the moral of the great employees working for ValleyCare.

With this being said, I am going to wish Scott Gregerson much success with his attempt at recovering the losses of a great community hospital.

Posted by Scott C. Treff
a resident of Another Pleasanton neighborhood
on Feb 10, 2014 at 2:08 pm


For the last 40+ years my family and I Have shared my mother with Valley Care and the community as a whole. What started off as a Nurse’s aide working the graveyard shift blossomed into a lifelong career devoted to Patient Care.
Her tireless work & contributions were not only realized in the Tri valley, but internationally as well. My mother’s list of accomplishments is long, but her most prize possession is without a doubt is her designation as RN.
Having passion & compassion for patient care is not something you can buy. It doesn’t come with a degree, and you can’t get it by being elected to a board.
Only the chosen few are born with it. That kind of passion is bound to resurface, it always does.
Words can’t describe how proud I am of my mother. Her journey is one that is largely unmatched in any industry. Now 70 years old and facing her own health challenges, I look forward to helping my mother transition into the next phase of her life. I know it’s going to be great, because she deserves it. She did it the old fashion way….. she earned it.

Scott C. Treff

Posted by Cholo
a resident of Livermore
on Feb 10, 2014 at 2:17 pm

VIVA NURSE Treff RN! Viva!

Nothing like a waaaaaaaaay cool MOM! HOORAY!

Posted by Brosef
a resident of San Ramon
on Feb 10, 2014 at 4:26 pm

Yikes, it seems like Valley Care has quite the culture there. You criticize the former CEO for being a bully and then take the opportunity to anonymously kick her while she is down. Sounds like you folks would be bullies too if you were not a bunch of craven dweebs and cat ladies in your real lives. How could she not bully you, I feel like bullying you and taking your lunchs on principal alone.

Also, why bring in Stanford or UCSF with the minds you guys are showing on this message board? How simple all of this health care change will be with your acute minds at work. Seriously, you sound like a bunch of college sophomores trying to clear up, once and for all, some complicated issue that the dumb adults have been messing up for years. I guess this type of pecking party happens over the weekend when your life coaches will not return your calls. Now get back to billing me too much for my XRAYs, dorks.

Posted by Community Member
a resident of another community
on Feb 10, 2014 at 5:35 pm

Laugh out Loud @ Brosef....whoever you are....LOL

Posted by furbur
a resident of another community
on Feb 12, 2014 at 9:37 am

furbur is a registered user.

I worked for Mrs. Feit for 15 years as a director of one of the hosptials departments, till I retired 3 years ago. I must say in all my time at ValleyCare I found Marcy to be a dedicated and hard working CEO. She proved her abilities over and over throughout the years. It is not easy to keep a medical center independent with Kaiser and Sutter and all the other big boys in town. Marcy was always very supportive of myself and my department.
She would let me manage without any micromanagement and let me do my job.She always provided me with the resoruces I needed to accomplish such.
Was her standards high? You bet they were! This gave me further incentive to provide the best service possible to our clients. Did I always agree with her decision? No,but I wasn't the CEO where the buck would stop! Anyway I just felt I needed to comment based soley on my personal experience with Marcy over the years. I wish her and ValleyCare the best.

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