The ambassadors will be recruited from the ranks of the BART Police Department's community service officers, non-sworn personnel who perform a variety of police services. The ambassadors will receive additional de-escalation and anti-bias training.
"This team will be police employees and trained to provide a sense of safety and security for our riders on-board trains and deter crime," BART Police Chief Ed Alvarez said in a statement.
"I worked closely with our board members, the general manager (Bob Powers), and police unions to develop a program that is responsive to our riders and is able to launch seamlessly, safely and quickly," Alvarez said.
BART officials said 10 ambassadors will walk trains in teams of two and will focus their patrols on the most heavily traveled section of the system, the transbay corridor between the 12th Street Oakland and San Francisco Civic Center stations.
During crowded evening commute hours, the ambassadors will increase their coverage areas to other sections of the system, such as from the Oakland Coliseum to Union City and Walnut Creek to Pittsburg-Bay Point portions.
"Our ambassadors will serve as extra eyes and ears on-board trains," BART Board President Lateefah Simon said.
Simon said, "It's a promising, first-of-its kind program at BART that will provide a welcoming presence focused on customer service and curbing inappropriate behavior."
BART officials said the ambassadors will wear easily-identifiable uniforms that are distinct from those of community service officers or fare inspectors.
The ambassadors will be equipped with radios to report safety and security concerns or biohazards and will also be trained to respond to customers' questions, complaints or requests for service.
The ambassadors will observe and report and call an officer when enforcement is needed.
BART Director Debora Allen said, "I am pleased existing community service officers who are vetted, hired, trained and supervised by sworn police officers will be on trains on nights and weekends."
Allen said, "I've been urging BART to add additional layers of security on board trains since I was elected to the board and our vote today is a step in the right direction."
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