For the sixth consecutive year, Kaiser Permanente’s Medicare Health Plan in California has again received the highest overall rating for care quality and service, earning 5 out of 5 stars from the Centers for Medicare & Medicaid Services for 2017.
Kaiser Permanent has a major clinic in Pleasanton.
“These ratings reflect Kaiser Permanente's commitment to our patients and the communities we serve, a commitment we take very seriously and is our honor to uphold every day," said Dr. Ed Ellison, executive medical director of the Southern California Permanente Medical Group.
"Our physicians and care teams deliver personalized, compassionate care with intellect and heart, supported by an integrated, safe care delivery system that keeps people well and supports their healing when they are sick," he added.
"We continually invest in innovative technology and digital tools that allow our members to access care whenever and wherever they need it," Ellison said. "The resulting greater connectivity between patients and their doctors also leads to better health and outcomes."
CMS uses the star ratings system to rank Medicare health plans on a scale of 1 to 5 stars, with 5 stars representing the highest quality. The overall scores are based on care and service quality measures (Parts C and D) across nine categories, including staying healthy, managing chronic conditions, member satisfaction, customer service and pharmacy services. The star ratings also measure health plans’ compliance performance.
Julie Miller-Phipps, president, Kaiser Permanente Southern California Region, added: “Our top rating from CMS, along with our recent distinction as the only health plan in the country to receive the top rating from the National Committee for Quality Assurance (NCQA) for our Medicare, private and commercial plans, show Kaiser Permanente’s leadership role in transforming health and health care.”
She said Kaiser Permanente's Medicare health plans have consistently received high ratings since CMS began awarding them in 2009. One reason is Kaiser Permanente’s integrated care model, which enables care teams and staff to serve members and patients using a coordinated, seamless approach.
Members receive proactive reminders for screening and check-up visits and have access to view their medical records at their convenience at kp.org, Kaiser Permanente’s member website. Members can use the site to schedule appointments, view current and past labs, as well as order medication refills for home delivery.