Posted by Repleasnacrat, a resident of the Stoneridge neighborhood, on Mar 30, 2010 at 9:13 am
I would hate for this forum to turn into a "bash the local small business" operator. The people at Rynick are not walking away with buckets of money from people in Pleasanton. It is very expensive to operate a business in CA, much less Pleasanton. These small auto shops are forced to charge "dealer" rates. If you are having an issue with your repair, at least explain your side in detail.Did you demand to talk to the owner? I have come to learn that there are two sides to every story! Do like I do and get your repairs done in hayward or san leandro. Much, much cheaper there! Good luck
Posted by Joe, a resident of the Another Pleasanton neighborhood neighborhood, on Mar 30, 2010 at 9:43 am
Repleasnacrat, I dont understand your post. If you are sticking up for Pleasanton businesses, then why do you then get your repairs done in Hayward?
Anyway, I DO support Pleasanton businesses, thats why I went to a local Rynck.
But I want people to know that this particular Rynck should be avoided because they service new customers before they will spend the time to fix problems with work that has already been done and paid for. Basically they dont stand behind their work.
Posted by Joe, a resident of the Another Pleasanton neighborhood neighborhood, on Mar 30, 2010 at 10:01 am
If it helps, this is a good analogy:
Its like getting a crown done at the dentist and a week later you notice you are feeling persistant inflamation and pain. You believe he has made a bad crown that is pinching your gums. You paid $1,000 for the crown, and you want it done right.
When you ask the dentist for an appointment to fix it he says that he is very busy with cleanings, bleachings, etc and that he doesnt have the time to "debug" the condition with you since he is so busy. He says he is a small business and needs to service as many customers as he can, and cant spend a lot of time on previous customer issues.
That was my experience at Rynck. I think typically this type of customer service policy works because a few unhappy customers will not impact their business substantially. People usually dont spread the word very far and the issue is forgotten.
But I think its worth posting here because its not a matter of protecting a local business. It is about protecting the consumer who are probably all Pleasanton residents.
Posted by Use To, a resident of the Another Pleasanton neighborhood neighborhood, on Mar 30, 2010 at 10:45 am
I'm sorry to hear that Rynick will no longer be in business. After many years having our vehicle serviced by the Stanly team, we also left a year ago after a large repair bill with multiple issues left us very unsatisfied customers. It was a very disappointing expericence, 3 significant problems that, after many returns of the vehicle, were never fixed. We know the family, they are good people, but the time and money we invested in these problems became "not worth the fight anymore". We found another mechanic who fixed the problems in a fraction of the time and money. we have now found a very reliable mechanic who has all our business and that of our extended family.
Posted by Repleasnacrat, a resident of the Stoneridge neighborhood, on Mar 30, 2010 at 4:16 pm
No Joe, your analogy was dead on. I just meet so many people whining and complaining about minuscule stuff. I hate to see any business bashed for no apparent reason! Clearly you were NOT the only person affected by their poor service. I could care less about where the business is located. Your grip sound pretty freacken ligit to me. I probably would not have left the facility till my car was fixed! Sitting around their waiting area bad mouthing the work can also expedite your repairs. You GO Joe!
Posted by A positive customer service experience, a resident of the Another Pleasanton neighborhood neighborhood, on Mar 31, 2010 at 8:50 am
I had a slow leak in one of my vehicle's tires.
Although I had not purchased the vehicle's tires from America's Tires in Dublin, I had purchased tires there for other vehicles.
I called and made an appt. for the next day and when I asked how long the appt. would take, was told 45 minutes. When I arrived, I was immediately met by a smiling, pleasant employee who checked me in, and had the vehicle taken to the service area. I took a seat in the customer waiting area (clean, tv on but not too loud, current magazines) and 43 minutes later, a service area employee came to me and told me that a very small nail had been the source of the problem, it was repaired, and my vehicle was being pulled round to the front.
I went to the service desk to pay the bill, and was told the repair was "on the house." Since I'd purchased tires for other vehicles at America's Tire, they had extended their repair/replace policy to this vehicle - I was a valued customer.
Posted by Lawrence, a resident of the Birdland neighborhood, on Mar 31, 2010 at 9:43 am
Rynck gets what they earn, once they didn't tighten the lug nuts on my front wheel. I had them do a radiator flush, after a few miles on 580 my car overheated and had to be towed. when I complained to the manager he said the mechanic was new and didn't know that the cooling system had to be purged before repacing the coolant. I haven't spent any money at Rynck in five years, they need to train their people before turning them loose on peoples cars.
Posted by m, a resident of the Another Pleasanton neighborhood neighborhood, on Mar 31, 2010 at 1:38 pm
All I can say is BIG O! They do the job and all the worries in town are gone ... although I did go into Alberto's on a SLOW Saturday afternoon, sat at the EMPTY bar with my girlfriend and preceded to wait 15 minutes for NOTHING to happen. Of course we left. It wasn't the first time it happened ... but I thought this would be a good place to vent my frustration.