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Albertos - No Bueno!

Original post made by Ty-Town on Aug 28, 2007

On Friday a group of friends thought it would be a good idea to visit Alberto's. Not so good. We waited 10 minutes before our server helped us (after I went to the front and asked for her) and I already asked a different server for help. Long story short, it took a long time to get drinks, to come and get our order, and to even get a check. The food, its ok, but the service was the worst I have experienced in a long time.

Comments (9)

Posted by Stacey, a resident of Amberwood/Wood Meadows
on Aug 29, 2007 at 10:08 am

I can't understand why Alberto's keeps getting voted as best Mexican place in Pleasanton time and time again. The only idea I have is that Pleasanton has been populated by a bunch of recent East Coast transplants who don't know any better when it comes to Mexican food. My family, long time residents of Pleasanton, never really ate there so to be fair my husband and I tried it out once two years ago. The dining area was loud and the food was bland. It reminded me of eating Mexican in Iowa once. It is Mexican food for white Americans! Now I understand why we never ate there.


Posted by Ty-Town, a resident of Dublin
on Aug 29, 2007 at 5:14 pm

Best of Pleasanton? Thats a joke. People need to try Casa Orozco in Livermore or Dublin or if you want to stay loyal to Pleasanton try Mexico Lindo or if you dont care go to Baja Fresh, it's a lot cheaper!


Posted by Stacey, a resident of Amberwood/Wood Meadows
on Aug 29, 2007 at 8:34 pm

I hear El Balazo is good but I haven't had the opportunity to eat there yet.


Posted by D, a resident of Pleasanton Meadows
on Sep 5, 2007 at 10:25 am

I agree - Alberto's is NOT good mexican food. Each time I've eaten there, I've regretted. It's a great location, but the food is not up to par.


Posted by Alex, a resident of Country Fair
on Sep 5, 2007 at 1:24 pm

Not only is the food of poor quality but the drinks are watered down and the wine by the glass outrageously expensive. The noise level is deafening. I will never return.


Posted by Lily, a resident of Pleasanton Middle School
on Sep 10, 2007 at 2:53 pm

The ONLY thing good at Alberto's is the location. I am a long time Pleasnton resident, too, and I prefer to eat at Casa Orozco. If I must stay in Pleasanton to eat great Mexican food, I go to my mom's.


Posted by Linda, a resident of Hacienda Gardens
on Sep 21, 2007 at 8:37 pm

I also think Alberto's is not good Mexican Food. It is over priced, and not very authentic. I also think El Balazo beats it hands down but Alberto's has the good location.


Posted by Disappointed by Albertos Service, a resident of Ruby Hill
on Sep 22, 2007 at 5:55 pm

This restaurant has gotten full of itself. We stopped in right after the AVHS Parent night this past week and waited from about 8:50 until 9:00 p.m. by the front door and reception desk. At 9:00 pm on the dot(according both to my watch AND the t.v. monitor on the wall right in front of both of us), the hostess came over to tell us that they close at 9:00 and we weren't welcome. When we got in our car to go elsewhere to eat it was still just turning 9:01.




"Best of" tacos maybe, but not customer service or hospitality - not when the hostess cares more about getting the kitchen staff clocked out then serving someone a bowl of soup and a burrito after a school event.




We'll be sure to keep that in mind for all of the upcoming school and sports events where we used to bring large parties.


Posted by Disappointed by Albertos Service, a resident of Ruby Hill
on Sep 22, 2007 at 5:55 pm

This restaurant has gotten full of itself. We stopped in right after the AVHS Parent night this past week and waited from about 8:50 until 9:00 p.m. by the front door and reception desk. At 9:00 pm on the dot(according both to my watch AND the t.v. monitor on the wall right in front of both of us), the hostess came over to tell us that they close at 9:00 and we weren't welcome. When we got in our car to go elsewhere to eat it was still just turning 9:01.




"Best of" tacos maybe, but not customer service or hospitality - not when the hostess cares more about getting the kitchen staff clocked out then serving someone a bowl of soup and a burrito after a school event.




We'll be sure to keep that in mind for all of the upcoming school and sports events where we used to bring large parties.


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