The email system for the entire Pleasanton school district has been inoperative since last Wednesday, and was still down this morning despite assurances from the district's IT specialists that it would be up and running by the time schools opened on Monday.
A post on the PUSD website tells parents the district is having technical difficulties with FirstClass, its email provider.
"We are working diligently to address the problem as quickly as possible," the message to parents reads. "While we are working to fix the problem, you will not be able to contact the office or teachers via email. Please contact staff members by phone until the issue is resolved."
Until the problem is fixed, parents can reach individual schools by phone. Some teachers say they are using their personal email accounts to stay in touch, although many say they are reluctant to give out that information publicly.
Students and teachers also have been using their Facebook accounts to post information and messages.
"It's a real mess," one teacher said, who pointed out the situation could be chaotic once the system is back online and three-four days of postings surface, if messages sent during this period are saved. So far, messages sent to teachers and administrators have not been returned to the sender, indicating they are still in the system.